Refund and Exchange Policy

We offer refund/exchange within the first 5 days from the date of your purchase. If 5 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind.

In order to become eligible for a return or an exchange:

• The purchased item should be unused and in the same condition as you received it.
• The item must have original packaging.
• If the item that you purchased was on sale, then the item may not be eligible for a return/exchange.
• Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
• Refund will be processed in 2 to 3 working days and will be credited in your account in 7 to 10 working days

If you need to place a return/exchange request for an eligible product/item (as applicable) you need to send us an email at support@oasisitstore.in.

You agree that there may be certain categories of products/items that are exempted from returns or refunds. Such categories of products would be identified to you at the time of purchase.

For exchange/return accepted request(s) (as applicable), once your returned product/item is received and inspected by us, we will send you an email to notify you about the receipt of the returned/exchanged product. Further, if the same has been approved after the quality check at our end, your request (i.e. return/exchange) will be processed in accordance with our policies.